When will my order ship?

We aim to process all our orders within 1-2 working days.

Where do you ship to?

We ship to New Zealand and Australia.

I have a question about my order, what should I do?

Please contact our customer service team and they are more than happy to help. The best way to reach us is by filling out our contact form here

Do you have a physical store?

Sorry we don't. We only operate as an online store. If you wish to view any of our products you can order samples here.

Do you have click & collect?

Sorry we don't have any click & collect option.

What is your return policy?

You can find out more about our return policy here

How much is shipping?

You can find out more information about our shipping costs here.

Why can I not return samples, single sheet tiles and opened products?

Unfortunately, we cannot accept returns for samples, single-sheet wall tiles, or any opened products. Since these are peel-and-stick items, even the slightest lift at the corner can compromise the adhesive, making them unsuitable for resale. We appreciate your understanding!

FREE NZ SHIPPING OVER $199

Edge Trims for Wall Tiles

Complete your self-adhesive wall tiling job with smart accessories.

Vinyl Home -Gift Card

Shopping for someone else? Treat them with a DIY gift card and let them select their favourite design.

Tool Bundle
Get all the tools you need for your project

DIY 101 〉FAQs 〉Order Information | Wall Tiles - Smart Tiles | Adhesive Vinyl | Window Film | Vinyl Wallpaper

FAQs - Vinyl Home

All you need to know about adhesive vinyl, self-adhesive floor tiles, peel & stick wall tiles, window film and ceramics wallpaper. We’re here to guide you from idea to finished project. We love a successful DIY makeover and if a product is not right for your project we will say so.

If you can't find the answer to your question here, please get in contact with us and our lovely customer service representative is more than happy to help! Don't forget to check out our video tutorials in the DIY 101 tab in the main menu.

Order Information - FAQs

: We aim to process all our orders within 1-2 working days.
: We ship to New Zealand and Australia.
: Please contact our customer service team and they are more than happy to help. The best way to reach us is by filling out our contact form here
: Sorry we don't. We only operate as an online store. If you wish to view any of our products you can order samples here.
: Sorry we don't have any click & collect option.
: You can find out more about our return policy here
: You can find out more information about our shipping costs here.
: Unfortunately, we cannot accept returns for samples, single-sheet wall tiles, or any opened products. Since these are peel-and-stick items, even the slightest lift at the corner can compromise the adhesive, making them unsuitable for resale. We appreciate your understanding!